Refund policy

All of our pieces are handmade and are “one of a kind.” We hope you love our creations, just as much as we enjoy designing/constructing them. If there is an issue with your purchase, please feel free to contact us at info@rubyandrevival.com.

All returns are at our sole discretion. We do not offer refunds. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

You may receive a store credit (minus shipping charges) within 21 days of receiving your items if it arrives broken/breaks during that time.

To apply for this credit, contact us at info@rubyandrevival.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

A refund or store credit will only be issued once the original item(s) has been received and inspected by our team. Requests for a store credit will not be accepted after 21 days.

Store Credit

We will notify you once we’ve received and inspected your return and inform you if the store credit has been approved. If approved, you’ll be issued a store credit via gift card. Please note that processing may take a few business days.

 

Repairs

Most of our pieces are made with semi-precious stones, crystal, glass, and other delicate materials, so please take good care of them.

In the spirit of “reviving,” if you do encounter breakage from regular use, please email us so we can help bring new life to your one of a kind piece. 

For all repair inquiries, please contact info@rubyandrevival.com.

Ruby & Revival Studio will cover the cost of repairs attributed to normal wear for the first 60 days after purchase. However, if your piece shows visible signs of improper care, or is severely damaged by any means, our team will repair the piece at cost, and labour charges may apply for more intensive repairs.

Prior to performing any repairs, you will be informed of any additional costs (if applicable), for approval.

Please note: in cases of repair, the customer is responsible for all return shipping costs. We recommend using tracked shipping methods, as Ruby & Revival Studio is not responsible for items lost or damaged in transit. Only shipments via Canada Post, UPS, or FedEx will be accepted.